
Does
Poop Patrol require contracts?
No. Your word is all we need!
We have no minimum commitment and service can begin or discontinue
at any time at the customer's request.
What area's
does Poop Patrol cover?
We patrol Bay Park, Del Mar, La Jolla, Scrips Ranch, Carmel
Valley, Rancho Santa Fe, Mission Hills, Northpark, Sorrento
Valley, Mission Valley, Ocean Beach, Pacific Beach, Old Town,
Linda Vista, Clairmont and Coronado.
For services outside these areas
please call or e-mail for availability in your area.
What if my Dog stays in the yard during service? Is
that OK?
Sure. We love
friendly dogs. However if your four legged friend is a little
unfriendly to strangers, please make sure he or she is inside
or tied up during your requested service times. If we are
unable to get inside your yard for cleaning you will still
be charged for a visit due to transportation and time costs.
Is a one time service available?
Sure. Please
review our pricing page for current one-time prices based
on # of dogs.
Is my Personal Data safe with you?
We treat your information as if it were our own. We
NEVER sell or share anything about you.
What if I want to skip a day or go on vacation?
Please call us 24 hours
in advance of your requested time off.
There will be no charge with prior notice.
BILLING AND PAYMENT POLICIES
Billing
We will e-mail you a statement on the 15th of each month, or you can choose to have it mailed to you. This statement is a bill for your next month's service. It lists the services you will receive and the amount due. If you don't receive your statement by the 21st, please contact us immediately. We will be happy to fax/mail/e-mail you a new statement. We are not responsible for lost or misdirected invoices.
Payment Policy for One-time Pet Waste Cleanup and Removal Service
Payment for one-time service is due when services are rendered. Poop Patrol accepts cash, check and credit cards. If you're happy with the job we did, sign up for regularly scheduled services and get an immediate discount on your one-time service visit. Call 1-888-95-SCOOP (72667) for details or click here for a free, personalized quote. Once you're on a regular schedule, you'll be billed monthly, as described below for all future visits. Or, you can sign up for our free AutoPay service and not ever have to worry about billing.
Payment Policy for Regularly Scheduled Pet Waste Management Services
Poop Patrol accepts cash, check and credit cards. Payment is always due on the 1st of each month. If you can't mail your check by the (1st), please include a $10.00 late fee. If we don't receive payment including the late fee by the 10th, we will be forced to suspend service until payment is made. All returned checks will be assessed a $20.00 returned check fee.
Payment Policy for Pet Food & Pet Supply Delivery Services
Payment for Pet Food & Pet Supply Delivery Services is due and payable when services are satisfactorily rendered. Poop Patrol accepts cash, check and credit cards.
AutoPay
Sign up for AutoPay and you'll never have to worry about billing again. Your payment will automatically be charged to your credit card on the 15th of each month. Click here to sign up for this free service or call 619-840-9056.